Privacy policy
Azela Trading (Pty) Ltd ("Azela Health", "we", "us", "our") operates the website www.glutamed.co.za ("the Site"). We are committed to protecting your privacy and processing personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA").
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website or purchase products from us.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Azela Health
Email: info@azelahealth.co.za
Website: www.glutamed.co.za
Information We Collect
Information you provide:
When placing an order or contacting us, we may collect:
- Name and surname
- Billing address
- Delivery address
- Email address
- Telephone number
- Payment information (processed securely by third-party payment providers)
- Any information provided through customer enquiries
Information collected automatically:
When you visit our website, we may collect:
- IP address
- Browser and device information
- Pages visited
- Search terms
- Cookie information
- Website usage information
Why We Collect Your Information
We process personal information in order to:
- Fulfil and deliver orders;
- Process payments;
- Communicate regarding orders and customer support;
- Detect fraud and maintain website security;
- Improve our website and customer experience;
- Send marketing communications where you have consented or where permitted by law;
- Comply with legal and regulatory obligations.
Sharing Personal Information
We may share your information with trusted service providers including:
- Shopify (website and order processing);
- PayGate, PayPal and other payment providers;
- Courier and logistics companies for delivery purposes;
- Analytics and marketing providers, including Google Analytics;
- Regulatory or law enforcement authorities where required by law.
We do not sell your personal information.
International Data Transfers
Some of our service providers, including Shopify and certain analytics providers, may process or store information outside South Africa. Where this occurs, we take reasonable steps to ensure that your information receives an appropriate level of protection.
Marketing Communications
We may send promotional emails regarding our products and services where you have agreed to receive them or where permitted by law.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us.
Cookies
Our website uses cookies and similar technologies to:
- Enable website functionality;
- Remember your preferences;
- Analyse website traffic and usage;
- Improve website performance;
- Support advertising and marketing activities.
You can disable cookies through your browser settings, although some parts of the Site may not function properly.
Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
Although we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Retention of Information
We retain personal information only for as long as necessary to:
- Fulfil the purposes described in this Policy;
- Maintain business records;
- Comply with legal, accounting and tax obligations;
- Resolve disputes and enforce agreements.
We do not intentionally collect or process special personal information relating to health conditions through the website. Any health-related information voluntarily provided through email or customer support enquiries will be treated confidentially and processed only for the purpose of responding to the enquiry or providing customer support.
Your Rights Under POPIA
You have the right to:
- Request access to your personal information;
- Request correction or updating of inaccurate information;
- Request deletion or destruction of information where legally permissible;
- Object to certain forms of processing;
- Withdraw consent where processing is based on consent;
- Lodge a complaint with the Information Regulator.
Requests may be submitted to info@azelahealth.co.za.
Children's Privacy
Our website is not intended for persons under the age of 18, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so that the information may be removed.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.
Complaints
If you believe we have not handled your personal information appropriately, please contact us first.
You may also lodge a complaint with:
The Information Regulator (South Africa)
Website: https://inforegulator.org.za
Email: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Last updated: June 2026