Terms of service

This website is operated by Azela Trading (Pty) Ltd. Throughout the site, the terms "Azela Health", "we", "us" and "our" refer to Azela Trading (Pty) Ltd and its product range, Glutamed. By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service ("Terms"), including any additional policies referenced herein.

These Terms apply to all users of the website, including browsers, customers and other users of the site.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to offer products and services to you.

ONLINE STORE TERMS

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

You may not use our products or website for any unlawful purpose or in violation of any applicable laws of South Africa or any other jurisdiction.

You agree not to transmit viruses, malicious code or any material that could interfere with the operation of the website.

We reserve the right to suspend or terminate access to the website if these Terms are breached.

GENERAL CONDITIONS

We reserve the right to refuse or cancel orders where necessary to prevent fraud, comply with legal obligations, or where products are unavailable.

You acknowledge that information transmitted over the internet may pass through various networks and systems. Payment information is processed through secure third-party payment providers and is encrypted during transmission.

You may not reproduce, duplicate, copy, sell or exploit any part of the website or its content without our prior written consent.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

The information provided on this website is intended for general information purposes only.

Although we strive to ensure that information on this website is accurate and up to date, we do not guarantee that all information is complete, current or error-free.

Any reliance on information contained on this website is at your own risk.

We reserve the right to modify website content at any time without obligation to update previously published information.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices and product availability are subject to change without prior notice.

We reserve the right to modify, suspend or discontinue any product, service or aspect of the website at any time.

We shall not be liable for any modification, price change or discontinuation of products or services.

PRODUCTS OR SERVICES

Certain products may be available exclusively online and may be available only in limited quantities.

Product images and colours displayed on the website are intended to be as accurate as possible, but we cannot guarantee that your device will display colours exactly as they appear.

We reserve the right to limit the sale of products to particular persons, regions or jurisdictions where required.

Descriptions, prices and availability of products may be changed without notice.

Nothing on this website constitutes a guarantee that a particular product will always be available.

MEDICAL DISCLAIMER

Glutamed products are medical nutrition products intended to be used under the supervision or guidance of a qualified healthcare professional.

Information contained on this website is provided for educational and informational purposes only and does not constitute medical advice.

Nothing on this website should be interpreted as a substitute for professional medical advice, diagnosis or treatment.

Customers are encouraged to consult a healthcare professional before using any product purchased from this website.

Individual responses to nutritional products may vary, and no representation is made that any product will produce a particular outcome.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate information for all purchases made through the website.

We reserve the right to refuse or cancel orders where fraud, pricing errors or other irregularities are suspected.

Should an order be cancelled after payment has been received, a refund will be processed in accordance with our Refund Policy.

For further details, please refer to our Refund Policy.

OPTIONAL TOOLS

The website may provide access to third-party tools or services over which we have no control.

Such tools are provided "as is" and "as available", and your use of them is entirely at your own risk.

We do not warrant or endorse any third-party services made available through the website.

THIRD-PARTY LINKS

Certain content or services available through our website may contain links to third-party websites.

We are not responsible for the content, accuracy or practices of such third-party websites and shall not be liable for any damages arising from your use of them.

Users are encouraged to review the terms and privacy policies of any third-party websites they visit.

USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you submit comments, suggestions or other materials to us, you grant us the right to use, reproduce and publish such materials without restriction.

You agree that any content submitted by you will not violate any rights of third parties or contain unlawful, defamatory or harmful material.

We reserve the right to remove any content that we consider inappropriate or unlawful.

PERSONAL INFORMATION

Your submission of personal information through this website is governed by our Privacy Policy.

We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), and take reasonable steps to protect the confidentiality and security of such information.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges or availability.

We reserve the right to correct such errors and to cancel or refuse orders affected by material inaccuracies.

Where payment has already been received for a cancelled order, an appropriate refund will be provided.

PROHIBITED USES

You may not use this website:

  • For unlawful purposes;

  • To violate intellectual property rights;

  • To transmit viruses or malicious code;

  • To collect personal information of others without authority;

  • To interfere with website security or functionality;

  • To engage in fraudulent activity;

  • To submit false or misleading information.

We reserve the right to terminate access to the website for violations of these Terms.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This website and all products and services are provided on an "as available" basis.

Nothing in these Terms excludes or limits any rights or remedies available to consumers under South African law.

To the fullest extent permitted by law, Azela Trading (Pty) Ltd shall not be liable for indirect, consequential or incidental damages arising from the use of this website or products purchased through it.

Our maximum liability arising from any claim shall not exceed the amount paid by you for the product or service giving rise to the claim.

INDEMNIFICATION

You agree to indemnify and hold harmless Azela Trading (Pty) Ltd, its directors, employees and agents against claims arising from your breach of these Terms or your unlawful use of the website.

SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to remain in full force and effect.

TERMINATION

These Terms remain effective until terminated by either party.

We reserve the right to suspend or terminate access to the website where we reasonably believe that these Terms have been violated.

Termination shall not affect rights or obligations accrued prior to termination.

ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy and any other policies published on the website, constitute the entire agreement between you and Azela Trading (Pty) Ltd relating to your use of the website and the purchase of products.

GOVERNING LAW AND COUNTRY OF DOMICILE

Azela Trading (Pty) Ltd takes responsibility for all aspects relating to transactions concluded through this website, including the sale of goods, customer service, support, dispute resolution and delivery arrangements.

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of South Africa.

CHANGES TO TERMS OF SERVICE

We reserve the right to update or amend these Terms from time to time.

Changes will become effective when published on this website.

Continued use of the website following publication of revised Terms constitutes acceptance of those changes.

CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

Azela Health
5 Conberg House
5 Dreyersdal Road
Bergvliet
Cape Town 7945
South Africa

Email: info@azelahealth.co.za

Telephone: +27 83 655 6550

Company Registration Number: 2002/002207/07

VAT Number: 4360229464

Website: www.glutamed.co.za

Last updated: June 2026